Code Enforcement


Code Enforcement's goals are: To improve and maintain quality of life for neighborhoods throughout the Town. Upgrade and preserve the housing stock. Support positive attitudes of residents, homeowners, investors, lenders, appraisers, and realtors towards the neighborhood. Achieve voluntary compliance with code provisions. If you have any questions please contact us as voluntary compliance and education are our first priorities. Community Enhancement Letter 

Common code violations are:

  • Overgrown foliage blocking stop signs, impeding lines of sight
  • Encroachments in the public right of way (construction, fences, walls etc.)
  • Dumping of hazardous materials into the storm drains
  • Sign violations, including signs in the public right-of-way, non-permitted signs, flyers & A-Boards
  • Violations of commercial and residential site plan requirements
  •  Junk Vehicles
  • Trash, litter, debris & rolling trash carts in from the right-of-way within 24 hours of pickup
  • Fats, Oils & Grease
  • Minimum Housing

How do I file a Code Enforcement complaint? 

There are several options available to file a Code Enforcement complaint. Complaints may be filed in person at the Community Development Department in Town Hall during normal business hours, complaints may be submitted in writing by mail, fax, and e-mail using the form on this page, or a voicemail message can be left on the recorded 24-hour complaint line phone number.

The contact information for each of these options is listed below; 

Complaint Line: (910) 328-4115

Email complaint to:  codeenforcement@surfcitync.gov
Fax complaint to:
(910) 328-4132 

Office Location & Mailing Address:

Code Enforcement
Surf City Town Hall
214 North New River Drive
Surf City, North Carolina 28445

Office Hours: 8:00 A.M. to 5:00 P.M., Monday - Friday

When filing a complaint with Code Enforcement, please provide detailed on the complaint form: Complaint Form

Your name and phone number allow us to re-contact you and obtain correct information when information is incomplete or incorrect.

It is Code Enforcement’s policy to keep the source of the complaint confidential. There is a potential, however, that Code Enforcement may be ordered to reveal this information in a court proceeding.

What is Code Enforcement?

Code Enforcement is the enforcement of the Town of Surf City’s local laws (Surf City Municipal Code), primarily about the upkeep of properties and the removal of public nuisances. Most violations of local laws enforced by the Code Enforcement section are handled with an administrative process which is an approach to get property owners to comply with the law and maintain the appearance, function, safety and “quality of life” of neighborhoods. Besides the administrative process, civil and criminal processes are sometimes used to solve violations also.

Who handles Code Enforcement violations?

Code Enforcement, a section of the Community Development Department, have the primary duty to investigate and use the administrative, civil and/or criminal processes to resolve code enforcement violations.

Code enforcement officers have the authority and powers needed to gain compliance with the laws. They may use whatever legal and administrative solutions allowed by local law or state law. Voluntary compliance is always the first choice.

Exceptions:

Police Department Issues (910) 328-7711

Fire Department Issues (910) 329-1260

Stormwater or Fats Oil and Grease Issues (910) 340-1708